Posts Tagged ‘Facebook’

Social Media Beats Out Email

Facebook outranks email as the No. 1 time-waster while online.

Facebook outranks email as the No. 1 time-waster while online.

…as the top activity spent online when it comes to goofing around.

An article in Information Week says that 40% of U.S. online time is spent on just three activities — social networking, playing games, and e-mailing.

According to a Nielsen study, which the article sites, U.S. Internet users spent 22.7% of their time on social networking sites — up 43% from the 15.8% they spent in 2009, the research firm found. By comparison, Americans are dedicating fewer hours to e-mail: In this year’s report, users spent 8.3% of their online time reading and sending missives, down almost 28% from last year’s 11.5%, Nielsen said in its Aug. 1 report, “What Americans Do Online.”

What might be most surprising, however, is that users of all ages are adopting to social networking. Double the number of Americans ages 50 and older are visiting more social networking sites than the under-18 age group. The report tracked 200,000 users in June 2010.

Facebook dominates its category, with 85% of social networking done on its site, the report found. On average, users spend six hours per month on the site. By comparison, users spend 5.6% of their social networking time on its closest competitor, MySpace. Twitter and Blogger each received only 1.1% of social networking use.

This leads to the question that if people are checking their social media sites so frequently anyways…should they start knocking out two birds with one stone and begin social media marketing?

Using the Internet to Leverage Business

There once was a time when it was perfectly acceptable to post a simple batch of unchanging customer reviews on your website and call it a day. But you can’t do that anymore. Well, you can, but you’d be stupid to. Seventy-two percent of online shoppers say that web reviews and ratings on company websites, forums, blogs, and so on, influence their purchase decisions more than any other factor. Thirty-nine percent of those same shoppers admit to reading eight or more reviews before making a purchase.

Given these numbers, a business would have to be extremely negligent to refuse developing more sophisticated forms of leveraging customer reviews. And SemaOnlineMarketingConference.com published an article recently that spells out just how business owners can leverage customer reviews on your website. Among their top suggestions was enable reviewers on your company website to effortlessly multi-post to Facebook, Twitter and most blogs.

PowerReviews, one of the more popular review packages available, offers a tool that enables consumers to simultaneously post a review of your product or service to your website, Facebook and Twitter as well as to blogs using WordPress, Blogger, Live Journal and Windows Live Spaces. Now that’s smart.

Of course, customer reviews can leverage your business in more ways, and a big way is for SEO results. One of the welcome side benefits of a reviews domain is higher rankings in search-engine returns. Essentially, search engines reward websites that continually provide fresh, useful content to the web with a higher ranking.

Check out the full article here.

If you need other ideas for how to leverage your business, see what advice a business coach can give you.

To Hire or Not to Hire a Social Media Strategist

Call them strategists, consultants, directors or project managers…but one thing is clear: put “social media” in front of any of those job titles, and you’ve got the latest, trendy job that’s popping up on more and more job boards and jobs listing websites.

With more and more companies, from big corporations to small businesses, jumping on the social media bandwagon, how do you know if you should join the social media rat race?

Bloomberg BusinessWeek recently published an article that points out how exactly these social media strategists/consultants/project managers work. In essence, these people spend all their time in front of a computer, monitoring every single conversation being said about their company’s products or services, and take part in the discussions, respond to customers’ questions or comments, whether positive or negative, and promote products and services via various social media platforms and online communities.

Some small business owners seem to think marketing via social media can have no negative effects, but those working the social media side of a business still need to be careful. For example, before launching the 2010 Accord Crosstour, Honda set up a Facebook fan page for its new car. However the page didn’t attract positive comments — instead, it got a lot of negative comments about the new car’s design, which turned into negative buzz and snarky media commentary.

In addition, businesses have to make sure they’re hiring someone who knows what they’re doing when it comes to social media — it’s more than playing around on Twitter and Facebook all day. Ideally, these people are supposed to be able to identify a company’s needs and solve them with social media strategies. So if improvements aren’t seen after the Facebook page is founded and the tweets are going nonstop, that “strategist” is actually a bunch of BS.

Read the full article to find out if your business could benefit from a social media point person.

The Top Three Reasons Social Media Marketing isn’t Working for You

It's not all fun...social media marketing takes some strategy to work.

It's not all fun...social media marketing takes some strategy to work.

If social media marketing isn’t working for you, you’re probably not using it correctly.

How can you not use social media correctly? Believe it or not, there are a few things you could be doing wrong that can effect your business.

Here are some things you should make sure you’re not doing before putting any more effort into social media marketing:

Who are your connections/friends/followers?: You need people who are interested in your services/products to be connected to you. What’s the point in delivering your sales pitch if who you’re talking to doesn’t really care?

Are you hiding your presence?: You might not think you’re being anti-social on social media, but you could inadvertently be doing so. For instance, is there a link to your Twitter page in your email signature? Do you have a link to your Facebook account printed on your business cards? If people don’t know how to find you or don’t think to find you…they won’t.

Are you replying to people within your industry?: It’s important to talk with potential customers, but it pays to join the conversation about your industry, too — this legitimizes you as a solid player in your market. Hootsuite allows you to set up multiple columns for keyword searches and Twitter lists so you can always see what is being talked about and be able to give a timely reply.

Are you following the “rules” of social media?: You might be following too many, and it could be detrimental to your business.

There are many experts who suggest that you follow specific guidelines in how you use social media. While there are some things that should not be done (such as running a constant stream of advertising), there are some social media rules that may not apply to followers in your niche or industry.

The best way to see what works is to follow those who are successful utilizing social media specializing in the same subject area as you and analyze what they do. Do they reply to their followers/fans often? Do they share blog posts? Do they share industry news? How do they personalize their profiles, backgrounds, etc.?

So…are you doing any of these three things? Stop! And watch as your social media marketing efforts start progressing.

Still Questioning the Importance of Social Media?

Mari Smith, Social Media Marketing Specialist Extraordinaire

Mari Smith, Social Media Marketing Specialist Extraordinaire

If Brad Sugars or ActionCOACH’s social media blog can’t convince you, with his 2,342 Twitter followers and 3,960 Facebook friends, then maybe Mari Smith can.

Mari Smith is living proof that social media strategies work – she has only been active on Facebook and Twitter since 2007, but already has well over 8,000 friends and fans and Facebook, and an astounding 40,000+ following on Twitter.

She is a Relationship Marketing Specialist and Social Media Keynote Speaker, Trainer and Consultant. Dubbed the “Pied Piper of the Online World” by FastCompany.com, Smith helps independent professionals, entrepreneurs and business owners accelerate their business profits using an integrated social marketing strategy, with particular focus on Twitter and Facebook.

Her mission is to engage and educate CEOs and executives about social media to increase their skills, knowledge and integrity about social media, how to develop powerful profitable relationships using social media, and how these can help them. Business development coaching via social media is just what Smith specializes in.

She is an in-demand speaker for good reason – and she was featured on Brad Sugars’ “Master Mentors.” If you’re still skeptical about whether social media marketing can really improve your business, listen to her audio interview here.

Can Social Media Really Help Small Businesses?

A "Roach Coach" is a small business, just like your hairdresser or store manager.

A "Roach Coach" is a small business, just like your hairdresser or store manager.

That’s what the ActionCOACH Social Media blog is aiming to figure out.

Often, the most difficult thing for a small business is to get there name into the public’s consciousness. Traditional advertising can be difficult for small businesses due to cost or other reasons, but there are new ways to get your name out there. Those include websites like Facebook and Twitter, as well as other social networking sites. With the guidance of Small Business Coaching, who can walk you through this new way of advertising, a business can boost sales and revenue.

Want to read more? Read the rest of the post on ActionCOACH’s Social Media blog.

Studies Show Facebook Marketing Works!

Facebook marketing is successful, it's proven!

Facebook marketing is successful, it's proven!

Brad Sugars has been vouching for Facebook and its marketing benefits for a while, and now, some studies are backing up what he’s been saying all along.

Facebook is creeping up on Yahoo and considered a competitor of Google’s. Why? It’s a leading social site that people spend a lot of time on. Case in point: a study from the Nielson Company shows the average person spent seven hours on Facebook in January. In addition, Facebook boosts sales and customer loyalty. Find out how — and more stats and information about Facebook marketing — here in the article on Social Media Examiner.

With every advance in technology, business coaching changes…and future business coaching sessions will probably have a lot to do with Facebook and social media marketing.

Using Social Media for Charity

Social media is another way charities can increase donations.

Social media is a way charities can increase donations.

Brad Sugars did it. Business Coach Barb Kyes is doing it. And one man raised $91,000 using it.

If they can do it, so can you.

On his 38th birthday last year, Brad Sugars installed a Facebook Causes application, and as a birthday gift to him, asked each of his $3,000 friends to make a donation of at least $38, which he would match. By matching each donation, Sugars managed to raise $7,690 for Cancer Schmancer. All from Facebook.

Business Coach Barb Kyes is doing something similar…she donated $500 to Haiti victims through a Facebook Group that is raising money specifically for Haiti.

And the Social Media Examiner reported Danny Brown launched the 12for12k Challenge, an initiative to bring social media communities together to help people offline in 2009. For years, Brown has worked in corporate communications and social media for companies like British Telecom. Currently, he’s the social media strategist for Maritz Canada.

“I know quite a few people offline who do charity work and the struggle is administrative costs,” he says. “I knew social media could offer a wider audience for far less investment.”

The 12for12k Challenge set an ambitious goal: raise $12,000 monthly for 12 months for 12 different charities—with no budget. The only costs were the website and hosting, which Brown paid for out of pocket.

When word spread of Brown’s plans, his contacts and their contacts lined up to help. There may not be funds, but ideas, persistence and passion are the currency of social media anyway. In that regard, more than a dozen core 12for12k volunteers made it a “rich” initiative.

Just a few more examples of how social media is benefiting both businesses and nonprofits!

It’s Not All About Twitter/Facebook/LinkedIn

The Big Three: LinkedIn, Facebook and Twitter.

The Big Three: LinkedIn, Facebook and Twitter.

As big of a fan as Brad Sugars is of LinkedIn, Facebook and Twitter, there are a few niche social media sites out there that might serve you well.

People can be blinded by the “big three” named above because the goal of marketing is getting your message in front of as many people as possible. However, it’s more important to get your message in front of as many people as possible who are interested in what you’re selling. That tactic will get you closer to a sale.

From niche European business networking sites to websites linking small business owners and entrepreneurs, Sitepointe.com gathered 20 smaller networking sites that specifically benefit business owners and entrepreneurs. Check them out and see who could become potential clients and who could benefit from a business coach.

Yammering About Yammer

Yammer integrates LinkedIn and Twitter.

Yammer integrates LinkedIn and Twitter.

There is a new social media site that’s being billed as a Twitter for internal business use called Yammer. This micro-blogging site serves integrates what LinkedIn does — help companies network online — with the structure of Twitter. However, unlike LinkedIn, Facebook and Twitter, Yammer only connects employees to the same network through the same email domain (i.e. @actionCOACH.com).

Like other social media sites, Yammer lets you express yourself with a status that asks the the question, “What are you working on?” As employees post their status, a feed is created in one central location allowing any employee within the ActionCOACH email domain to discuss ideas, post news, ask questions, share links and other information.

It’s yet another way to get information and ideas out there, and to create a public discussion. It’s too early to tell if Yammer will catch on, but at least this site has a purpose — Twitter is a public forum for anyone to use, and because users can tweet about anything, from “just arrived in Cancun, Mexico. Beautiful weather!” to “I like goat cheese”, people didn’t think it would take off.

But Twitter proved those people wrong…time will tell if Yammer will follow in the steps of Twitter…

Brad Sugars Business Is Booming Tour